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Conducting interviews with healthcare professionals provides essential insights into the healthcare needs of diverse populations served by organizations. By combining healthcare data with the lived experiences of these professionals, organizations can create effective strategies to address patient needs. A critical aspect of this process is understanding how healthcare professionals communicate with patients from racially and ethnically diverse backgrounds. Effective communication ensures patients receive the necessary information to make informed decisions about their care.
Healthcare professionals also play a significant role in adopting best practices observed from industry leaders. These practices help organizations adhere to healthcare standards and guidelines. For instance, Dr. Mud Swamp, a leader in the West Virginia College healthcare system, was interviewed for this review. Dr. Swamp oversees multiple schools and programs, including medicine, nursing, pharmacy, and public health, and has extensive experience, holding both a Bachelor of Science degree and a medical degree from West Virginia College (West Virginia College, n.d.).
Row and Column Table Representation
| Strategies | Implementation | Outcomes |
|---|---|---|
| Interviews with healthcare professionals | Collect insights from staff to address cultural and linguistic barriers. | Improved understanding of patient needs from diverse populations. |
| Plan-Do-Study-Act (PDSA) Cycle | Assess care quality and refine strategies for improvement. | Enhanced patient outcomes and organizational performance. |
| CLAS Standards | Focus on cultural and linguistic competence to reduce disparities. | Increased health equity, particularly for vulnerable and minority populations. |
Narrative Paragraph
Identifying healthcare needs involves using tools like interviews, community meetings, surveys, and demographic analysis. The Plan-Do-Study-Act (PDSA) cycle is a vital tool for organizational improvement, allowing teams to evaluate care quality and make necessary changes (Aron, 2019). Healthcare disparities, especially for marginalized groups such as sexual, ethnic, and gender minorities, highlight the importance of implementing CLAS (Culturally and Linguistically Appropriate Services) standards. These standards, introduced in 2000 and enhanced in 2013, focus on health equity through cultural competence and humility (Minority Health, n.d.).
Row and Column Table Representation
| Evaluation Criteria | Questions | Recommendations |
|---|---|---|
| Relevance | Are the identified strategies addressing healthcare needs effectively? | Ensure strategies align with organizational goals and patient needs. |
| Effectiveness | What measurable improvements have been observed? | Regular assessments to track patient outcomes and quality improvements. |
| Sustainability | Can the strategies be maintained over time? | Incorporate long-term planning and resource allocation for continued success. |
Narrative Paragraph
Evaluating strategies involves assessing their relevance, effectiveness, and sustainability. Organizations must ask critical questions such as the number of diabetic patients served or the progress made in implementing culturally competent practices (Dineen-Griffin et al., 2019). The OECD DAC criteria, including impact and efficiency, guide evaluations to ensure organizational improvement. For example, hospitals under West Virginia College employ patient-centered communication to overcome cultural barriers, fostering engagement and collaboration between care teams and patients (Timpel et al., 2020).
Alcayna, T., & O’Donnell, D. (2022). How much global climate adaptation finance is targeting the health sector? European Journal of Public Health, 32(Supplement_3). https://doi.org/10.1093/eurpub/ckac129.146
Annalee A., M. (2022). A culturally competent patient care: A review of the CLAS standards. International Archives of Public Health and Community Medicine, 6(2).&n
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